How to Add SKU or Product Identifiers to Your Onfire Rate Cards

If your practice uses a billing system, accounting platform, or electronic health record that tracks services by SKU, product code, or internal identifier, you can carry those identifiers through to your Onfire invoices. This keeps your records consistent across systems without requiring manual reconciliation after the fact.

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When to Use This Setting

Use the product identifier field when:

• Your practice management or billing software assigns SKUs or product codes to services
• Your accountant or billing team needs invoice line items to match internal product identifiers
• You are running Onfire alongside another commerce or billing system and need the records to reconcile cleanly

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How to Configure It

Navigate to your rate card setup in the Onfire partner portal. Create or open the rate card for the relevant service.

Locate the field labeled "Product ID" or "SKU." Enter the identifier exactly as it appears in your billing or practice management system. This value will appear on the invoice line item for this service.

Save the rate card. The identifier will appear on all invoices generated from this rate card going forward. It does not appear to the patient at checkout — only on the invoice record.

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A Note on Existing Rate Cards

If you have existing rate cards that were set up before you started using product identifiers, you can add the field retroactively. Open each rate card, add the identifier, and save. The change applies to new invoices only and does not affect invoices already issued.

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Questions about connecting Onfire to your billing system? Reach out to your practice success contact or email us at partners@onfirehealth.com.